Conflict Management & Dealing with difficult people

Conflict Management Training

Dealing with Difficult People

Dealing with Difficult People

Dealing with difficult people
Conflict management
conflict
conflict resolution

We provide extensive training to many organisations in Conflict Management and Resolution.


This course includes the following main areas:


What is conflict

How conflict evolves and what are the causes

The Conflict Cycle

Understanding challenging behaviour

Clarify aggressive, passive and assertive behaviour

Managing your emotions and building rapport

Influencing skills

De-escalating conflict

How to keep calm in conflict situations

Empathy

Gaining Emotional Intelligence

Resolving conflict to reach the best outcome



Dealing with Difficult People

Dealing with Difficult People

Dealing with Difficult People

Dealing with difficult people
Conflict management
conflict
conflict resolution

We also provide training in many areas of 

dealing with difficult people.


This course includes the following main areas:


What makes a person difficult

Recognising what difficult behaviour is

Understanding behaviour, we can modify other people’s style

Paraphrasing to avoid assumptions or misunderstandings

Listening and questioning skills

Clarifying aggressive, assertive and passive behaviour

Recognising the effects of each type on self and others

Tips towards assertiveness

Dealing with difficult situations 

Dealing in fact and behaviour – not emotion and personalities

Using positive language and a positive approach to influence