Emotional Intelligence

Emotional Intelligence



Emotional intelligence is the ability to understand, use and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.


Emotional Intelligence is increasingly relevant to organisations and developing people. 

The Emotional Intelligence principles provide a new way to understand and assess people’s behaviours, management styles, attitudes, interpersonal skills, and potential. 

We should also consider Emotional Intelligence in resources planning, job profiling, recruitment selection, customer relations and many more.


The range of benefits from focusing on Emotional Intelligence include:

Improved leadership

More effective handling and resolution of disputes

More effective development of team working

Improved negotiations

More cost-effective decision making

Better quality problem solving and decision making 

Research shows, a higher Emotional Intelligence in an organisation 

also increases profitability

90% of the difference between outstanding and average Leaders was linked to 

Emotional Intelligence (EI)