Assertiveness

In this course you will learn how to express yourself assertively and get what you want. 

In particular you will learn how to deal with aggressive and demanding people in such a way to keep your emotional balance intact and also enjoy the process. 

You will learn the distinction between three primary styles of behavior and will be able to use the most appropriate at any given situation. 

The range of benefits you will gain from the course includes:

Understand the meaning of Assertiveness

Clarify the difference between aggressive, assertive and passive behaviour

Recognise the effects of each type on self and others

Gain tips towards assertiveness

Learn how to recognise different behavioural styles

Beliefs and Inner Dialogues

Beliefs and why they are important at work

How beliefs are formed and maintain

Inner Dialogues

Non-Verbal Behaviour (Body Language)

Assertiveness Techniques

How to be more assertive

Practical assertiveness techniques

Strengthening your self belief

Questioning and Listening Skills

How to improve your questioning skills 

How to improve your listening skills

Conflict Management

What is Conflict?

Transactional Analysis

Keeping Calm

De-escalating Conflict

Influencing