In this course you will learn how to express yourself assertively and get what you want.
In particular you will learn how to deal with aggressive and demanding people in such a way to keep your emotional balance intact and also enjoy the process.
You will learn the distinction between three primary styles of behavior and will be able to use the most appropriate at any given situation.
The range of benefits you will gain from the course includes:
Understand the meaning of Assertiveness
Clarify the difference between aggressive, assertive and passive behaviour
Recognise the effects of each type on self and others
Gain tips towards assertiveness
Learn how to recognise different behavioural styles
Beliefs and Inner Dialogues
Beliefs and why they are important at work
How beliefs are formed and maintain
Non-Verbal Behaviour (Body Language)
How to be more assertive
Practical assertiveness techniques
Strengthening your self belief
Questioning and Listening Skills
How to improve your questioning skills
How to improve your listening skills
What is Conflict?