Relationship Building & Conflict Resolution

Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time.  The key is not to avoid conflict but to learn how to resolve it in a healthy way.  When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people.  Whatever the cause of disagreements and disputes, by learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

The course covers the following:

What is Conflict?

What is conflict?

How conflict evolves and what are the causes?

9 early warning signs of conflict in the workplace

Conflict in Teams

What is a Team

How teams form

Why conflict occurs in teams

The 5 Dysfunctions of A Team

Understanding Challenging Behaviour

Clarify the difference between aggressive, assertive and passive behaviour

Recognise the effects of each type on self and others & gain tips towards assertiveness 

Resolving Conflict & Negotiating

Thomas Kilman Model

Your conflict management style

OCEAN

Transactional Analysis

De-escalating Conflict

Negotiating Win-Win

Managing Your Emotions & Building Rapport

Managing Your Emotions

Emotional Intelligence

Improving Emotional Intelligence

Influencing Skills

7 Traits of influential people

Push & Pull

4 Strategies of influencing