Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time. The key is not to avoid conflict but to learn how to resolve it in a healthy way. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. Whatever the cause of disagreements and disputes, by learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.
The course covers the following:
What is Conflict?
What is conflict?
How conflict evolves and what are the causes?
9 early warning signs of conflict in the workplace
Conflict in Teams
What is a Team
How teams form
Why conflict occurs in teams
The 5 Dysfunctions of A Team
Understanding Challenging Behaviour
Clarify the difference between aggressive, assertive and passive behaviour
Recognise the effects of each type on self and others & gain tips towards assertiveness
Resolving Conflict & Negotiating
Thomas Kilman Model
Your conflict management style
Managing Your Emotions & Building Rapport
Managing Your Emotions
Improving Emotional Intelligence
7 Traits of influential people
Push & Pull
4 Strategies of influencing