The single biggest problem in communication is the illusion that it has taken place. No matter what we do, a large part of our daily tasks involves communicating with other people. Communication takes place in many forms such as voice, body language, tone, written material and through electronic media. This course is designed to improve your communications skills and covers the following main areas:
What is Communication?
Dealing with Conflict
What is conflict?
Why is conflict good for an organisation?
Dealing with conflict in a team
What is delegation?
The Who and How of delegating
Self-Assessment of delegation
What is Effective Feedback?
Giving and Receiving Feedback
Positive and Constructive Feedback