communication

Communicating Effectively

The single biggest problem in communication is the illusion that it has taken place.  No matter what we do, a large part of our daily tasks involves communicating with other people.  Communication takes place in many forms such as voice, body language, tone, written material and through electronic media.  This course is designed to improve your communications skills and covers the following main areas:

Communication Skills

What is Communication?

Communication styles

Assertiveness

Confidence

Dealing with Conflict

What is conflict?

Why is conflict good for an organisation?

Dealing with conflict in a team

Delegation

What is delegation?

Control

The Who and How of delegating

Self-Assessment of delegation

Effective Feedback

What is Effective Feedback?

Giving and Receiving Feedback

Positive and Constructive Feedback

Johari Window

Feedback