Problem Solving & Decision Making
This Course is for anyone wishing to develop good strong problem-solving skills, which can make and a difference to you career. A fundamental part of every manager’s role is finding ways to solve problems you face, so being a confident problem solver is really important to your success. Much of that confidence comes from having a good process to use when approaching a problem.
By the end of the course you will be able to:
Understand why problem solving techniques are important
Consider popular toolkits to understand the real problem
Identify Alternatives for approaches to resolve the problem
Understand the process of Decision Making
Create an action plan to implement the best alternative
What is it? Why is it Important?
The 4 steps to problem solving
The Simplex problem-solving process
Defining the Real Problem & Alternative Solutions
Establish the need for a solution
Contextualise the problem, write the problem statement
Identify Alternative Solutions & Involve others to find alternatives to resolve the problem
Brainstorm for solutions, what is the risk associated with each alternative
Screening the alternatives to find the best idea
Understanding How we Make Decisions
Functions of the brain in making decisions
How do we think?
5 Golden rules of decision making
Decision Making Tools
Establish which approach is the most likely to solve the problem for the long-term
Which is the most realistic alternative
Decision Toolkits to help with decision making
Plan to Implement the best solutions
What steps should be taken to implement the best alternative
Establish indicators of the success of the plan
What resources will you need in terms of people, equipment, budgets
How to effectively communicate and ‘sell’ the plan to others
Are you achieving the results expected? Is the plan on schedule?