Problem Solving Training

Problem Solving & Decision Making

This training course is designed for anyone looking to enhance their problem-solving techniques, which can significantly impact your career. A fundamental part of every manager’s role involves navigating the decision-making process to solve the challenges you encounter, making confidence in problem-solving essential for your success. Much of that confidence stems from a structured approach to tackling problems.

By the end of the course, you will be able to:

- Understand the significance of problem-solving techniques

- Explore popular toolkits to accurately identify the real problem

- Identify alternative approaches to resolve the issue

- Comprehend the intricacies of the decision-making process

- Develop an action plan to implement the most effective alternative

Problem Solving

What is it? Why is it Important?

The 4 steps to problem solving

The Simplex problem-solving process

Defining the Real Problem & Alternative Solutions

Establish the need for a solution

Contextualize the problem, and write the problem statement

Identify alternative solutions & involve others to brainstorm alternatives for resolving the problem

Evaluate potential solutions, assessing the risk associated with each alternative

Screen the options to discover the best idea

Understanding How We Make Decisions

Functions of the brain in making decisions

How do we think?

5 Golden rules of decision making

Decision Making Tools

Determine which approach is most likely to effectively solve the problem in the long term

Identify the most realistic alternative

Utilize decision toolkits to assist in the decision-making process

Plan to Implement the Best Solutions

Outline the steps necessary to implement the best alternative

Establish indicators for measuring the success of the plan

Identify required resources in terms of people, equipment, and budget

Learn how to communicate and ‘sell’ the plan effectively to others

Are you achieving the expected results? Is the plan on schedule?